Sales terms & conditions | Disclaimer & Privacy Policy

Sales Terms and Conditions

Product descriptions

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery. Also, all of our products are handmade and feature natural materials, so colours and markings will inevitably vary slightly from piece to piece. The weights, dimensions and capacities given are approximate only.

Payment

Payment can be made by PayPal checkout. You do not need to have a Paypal account to use paypal Checkout, any credit card can be used. Payment will be debited and cleared from your account before the despatch of your goods or provision of service to you. Your payment will be processed by a secure connection at the time you place your order on the relevant section of the website.

Delivery and Returns

We aim to despatch within 2-3 days of purchase. For products which are “made to order”, we aim to despatch within 4-6 weeks of receipt. Upon arrival of your delivery, please check for damaged goods or missing items. If anything is missing or damaged, please let us know within 3 days of receiving your order. We hope you will be delighted with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within 7 days of receiving the goods and in original, undamaged packaging following the procedure outlined in the Returns section of this website. Please be aware that SALE items under “special offers” are FINAL SALE. We will refund the price of the item to the purchaser, or exchange the product if an exchange has been requested, once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.

Cancellations

You are entitled to cancel your order for any reason within seven working days of receiving the goods. If you wish to cancel the order prior to despatch please email us at sales at liloultd.com If you have already received the order please follow the above Delivery and Returns information.

Stock Availability

We only sell what we have in stock, displayed in our shop. The only exception to that are “Made to order” items, which we aim to despatch within 4-6 weeks.